Terms & Conditions

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Terms & Conditions 〰️

Last updated: August 2026

These Terms & Conditions apply to the purchase and participation in the Transformational Journey provided by Alice Sari Therapy (“I”, “me”, “my” or “I provide”) to you (“you”, “your” or “client”).

By purchasing the Transformational Journey, you confirm that you have read, understood and agreed to these Terms & Conditions.

1. The Transformational Journey

The Transformational Journey is a personalised 1:1 programme consisting of:

  • 12 × 75-minute private sessions

  • Sessions delivered online via Zoom

  • Access to the 12 sessions over a period of up to 6 months from the date of your first session

  • A personalised hypnosis audio (Bonus)

  • Access to the Energy Calendar for the duration of the programme (Bonus)

  • A personalised Energy Reading (Bonus)

The programme incorporates approaches that may include hypnotherapy, coaching, nervous-system practices, EFT, guided reflection and other approaches according to your individual circumstances and needs.

The specific content and approach of each session will vary according to your individual journey.

2. Personalised nature of the programme

The Transformational Journey is a personalised process rather than a fixed sequence of sessions.

The four stages of the journey—Safety, Understanding, Transformation and Integration—provide the framework for the work, but the way we move through them will vary according to your experiences, needs and progress.

You understand that meaningful change is a collaborative process and that your participation, openness and engagement with the work are important parts of the journey.

3. What the programme does and does not promise

The purpose of the Transformational Journey is to support greater self-understanding, personal choice and meaningful change in the ways you think, feel and respond.

While I will provide professional guidance, tools and support, I cannot guarantee a particular outcome or result.

Your experience of the programme will be individual to you and may depend on many factors, including your circumstances, participation, consistency and willingness to engage with the process.

The programme is not intended to promise that you will never experience anxiety, self-doubt, difficult emotions or old patterns again.

Rather, the intention is to support you in developing greater awareness, choice and capacity to respond differently.

4. Hypnotherapy and coaching

Hypnotherapy forms part of the work where appropriate.

Hypnosis is a relaxed state of focused attention and is a voluntary process. You remain in control throughout a hypnosis session and may choose to stop or pause the process at any time.

Coaching and hypnotherapy provided as part of this programme are intended to support personal development and wellbeing. They are not a substitute for medical, psychiatric, psychological or other healthcare treatment.

If you are currently receiving medical or mental-health treatment, or have concerns about whether this programme is appropriate for you, you should discuss this with your relevant healthcare professional before participating.

5. Your responsibility

You remain responsible for your own decisions, actions and wellbeing throughout the programme.

You agree to:

  • provide information that is reasonably relevant to the work;

  • communicate openly about your needs and boundaries;

  • let me know if something does not feel appropriate or comfortable;

  • attend sessions as agreed;

  • participate in exercises and practices only when you feel comfortable doing so; and

  • seek appropriate medical or mental-health support when required.

You are never required to disclose anything you do not wish to disclose.

6. Scheduling and use of sessions

You have 12 sessions to use within a maximum period of 6 months from your first session.

Sessions may be scheduled weekly, fortnightly or at another mutually agreed frequency depending on your circumstances and the needs of the work.

A session is considered used once it has taken place.

Any unused sessions remaining after the six-month period will expire unless we have agreed otherwise in writing.

7. Rescheduling and missed sessions

If you need to reschedule a session, please provide at least 24 hours' notice wherever possible.

Where appropriate notice is provided, we will reschedule the session at a mutually convenient time, subject to availability.

If you cancel or reschedule with less than 24 hours' notice, or do not attend a scheduled session, the session may be counted as used.

I understand that unexpected circumstances can arise, and I may use my discretion in exceptional circumstances.

If I need to reschedule a session, I will provide as much notice as reasonably possible and arrange an alternative time with you.

8. Payment

Payment in full

The full programme investment is:

$2,500 AUD

Payment is due at the time of purchase.

Three-payment option

Where you choose the payment plan, you agree to pay the full programme investment according to the payment schedule displayed at checkout.

3 × 900 AUD

The payment plan is a commitment to the programme and not a pay-as-you-go arrangement for individual sessions.

By choosing the payment plan, you authorise the scheduled payments to be processed using your nominated payment method.

If a scheduled payment fails, I will contact you to arrange payment. Access to further sessions may be paused until outstanding payments are resolved.

9. Cancellation and refunds

I want the terms around cancellation to be clear while also respecting your rights under Australian Consumer Law.

If you wish to cancel your participation, please contact me in writing.

Any refund or cancellation entitlement will be determined in accordance with these Terms & Conditions and any rights you may have under applicable Australian Consumer Law.

Where you are entitled to a refund under Australian Consumer Law, nothing in these Terms & Conditions is intended to exclude, restrict or modify those rights.

For cancellations that are not required to be refunded under applicable law, any refund will take into account the services already provided, including sessions completed and any personalised resources already created or delivered.

For payment plans, cancellation of future participation does not automatically cancel payment obligations for services already provided or amounts otherwise lawfully payable under these Terms.

10. Personalised hypnosis audio

As part of the programme, you may receive a personalised hypnosis audio created specifically for you.

You may use this recording for your own personal use during and after the programme.

The recording is for your personal use only and must not be shared, reproduced, distributed, sold, uploaded or provided to another person without my written permission.

11. Energy Calendar and Energy Reading

Your programme includes access to the Energy Calendar for the duration of your Transformational Journey and a personalised Energy Reading.

The Energy Calendar and Energy Reading are provided as personal-development and reflective tools.

They are not intended to provide medical, psychological, financial, legal or other professional advice, and should not be relied upon as a substitute for professional advice.

Your Energy Calendar access ends when your Transformational Journey ends, unless otherwise agreed.

12. Confidentiality and privacy

I respect the privacy and confidentiality of the information you share with me during our work together.

I will not intentionally disclose personal information you share with me to third parties except:

  • with your consent;

  • where required or permitted by law;

  • where disclosure is necessary to address an immediate safety concern; or

  • where reasonably necessary to protect my legal rights or interests.

Your personal information will be handled in accordance with my Privacy Policy.

13. Intellectual property

All materials I provide as part of the programme—including written resources, recordings, exercises, frameworks, worksheets, Energy Calendar content and other original materials—remain my intellectual property unless otherwise stated.

You receive a personal, non-exclusive, non-transferable licence to use these materials for your own personal purposes.

You may not reproduce, distribute, sell, publish, teach, licence or commercially exploit my materials without my written permission.

14. Communication between sessions

Where communication between sessions is offered, it is intended for brief support, clarification and integration relating to the programme.

It is not intended to replace a scheduled session or provide crisis support or emergency mental-health care.

I will respond to messages within a reasonable timeframe, generally during my usual working hours.

I do not provide 24-hour support.

15. Professional boundaries

Our relationship is a professional client-practitioner relationship.

I reserve the right to pause or end the programme where I reasonably believe that continuing the professional relationship is not appropriate or beneficial, including where there is behaviour that is abusive, threatening, discriminatory or otherwise inappropriate.

Where appropriate, I will discuss this with you and provide reasonable notice.

Any refund arising from termination by me will be considered in accordance with applicable law and the circumstances of the situation.

16. Online sessions

Where sessions are provided online, you are responsible for having a suitable internet connection, private environment and functioning device.

Reasonable technical interruptions will not normally entitle either party to a refund. Where a significant technical issue prevents a session from being completed, we will arrange an alternative time where reasonably possible.

17. Limitation of liability

To the extent permitted by law, I will not be responsible for losses arising from circumstances outside my reasonable control.

Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited, including your rights under Australian Consumer Law.

18. Changes to the programme

I may make reasonable changes to the structure, tools or delivery of the programme where necessary, provided that the overall nature and substance of the service remains materially consistent with what was agreed at the time of purchase.

19. Governing law

These Terms & Conditions are governed by the laws applicable in New South Wales, Australia.

Any dispute will be subject to the applicable courts and laws of New South Wales and Australia, subject always to any rights you may have under applicable consumer law.

20. Acceptance

By purchasing the Transformational Journey, you confirm that:

  • you have read and understood these Terms & Conditions;

  • you understand the nature of the programme;

  • you understand that the programme requires your active participation;

  • you understand the payment terms applicable to your chosen payment option; and

  • you agree to these Terms & Conditions.